FAQs
- Can I dispute the late delivery for a shipment with a National LTL Partner Carrier?
- Why is my shipment delayed?
- What happens if my freight isn't ready for pick-up when the carrier arrives?
- How can I download a statement of account or invoice?
- How can I cancel shipment?
- How to share product feedback
- Why might I not be receiving shipment offers or accessing features on my Mothership account?
- How Do I Submit a Return in the Carrier App?
- Can I add the NMFC code to my quote?
- How does driver assist at delivery work?
- Why isn't the dashboard loading properly?
- What can I download with Document workflows?
- How Your Mothership Inbox Works
- Can I unsubscribe from Mothership emails?
- What commodities are excluded from FreightProtect™ coverage?
- What's the difference between FreightProtect™ coverage and standard coverage?
- What holidays cause service interruptions?
- How does same-day delivery work?
- What are the different types of transit/carriers?
- What is the Mothership Carrier Network?
- What is a commercial invoice?
- Music in Advertisements
Technical Questions
- I'm inviting a new user to my account. Which user role should I select?
- What should I do if I'm having network difficulties accessing your online services?
- How can I invite my teammates?
- How can I remove a user from my account?
- Why is there a restriction on my account?
- I'm inviting a new user to my account. Which user role should I select?
- How do I refer customers and earn shipping credit?