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How do I contact Support?

Support is available from Sunday at 9pm CT through Friday at 9pm CT via the Chat with Support button in your dashboard. We do not offer phone support.

Chat with support directly from your Mothership dashboard.

 

How do I get support?

  1. Log in to your Mothership dashboard

  2. Navigate to any active shipment, or any shipment-related page (rebill, invoice)

  3. On the shipment page, look for the Chat with Support button (top-right corner)

  4. Click to open the chat for that shipment, and follow up on a teammate’s message or start a new conversation

For non-shipment questions (billing, account management, general inquiries), a general chat option remains available.

 

See Support Chat in Action

 

Frequently Asked Questions

Where did the chat widget go?

The floating chat icon has been replaced by shipment-specific threads. Navigate to the shipment you have a question about and click Chat with Support.

Can my whole team see the chat history?

Yes — chats are visible to all users on your account with access to that shipment.

What if my question isn't about a specific shipment?

A general chat option is still available in your dashboard for billing, account, and general questions.

Will I lose my old chat history?

Active chats will be migrated. Closed chats will not be migrated.

Is this available on mobile?

Yes — accessible via mobile browsers when logged into your dashboard.

What languages are supported?

Chat in using any language, and your messages will automatically be translated before reaching our support team.

 

Support Availability

Chat Support Hours: Our support team is based in the US and is available Sunday 9pm CT - Friday 9pm CT. During these hours, you can expect prompt assistance via our live chat feature.

Weekends and Holidays: Please note that live chat support is not available on weekends or major holidays. However, our extensive collection of help articles and chat automation is accessible 24/7, allowing you to find answers even when live support is unavailable. For general shipping status, please be sure to leverage your dashboard.

We're here to help make your experience with Mothership a smooth and successful one. Don't hesitate to reach out to us whenever you need assistance or have any questions.