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When will I get paid?

Understanding payment statuses.

Understanding payment statuses

Wondering when you will get paid? Check the Earnings tab for updated payment status.

Payments are processed daily by Mothership, ensuring prompt initiation after completing a delivery or load.

If your payment status is “Action needed”

Action is needed, a missing document is required to start payment processing. This can include a missing signature or scanned delivery receipt.

If your payment status is “Processing”

Your job is done, we’ve started processing your payment. Once your payment is initiated, it should be available in your account in up to 3 business days.

If your payment status is “Completed”

Your payment is complete and has been initiated. You should see your funds available in your account within up to 3 business days.

 

How you get paid

Mothership aims to get carriers paid as quickly as possible. To do this, we issue digital payments directly to your bank account. Your personal information gets stored securely, and you can update your account at any time.

At the end of each day, all completed shipments are processed together to streamline prompt payments to carriers.

Overview of Payment Processes

Connecting your bank account:

  1. In the Mothership app, navigate to the Account tab.

  2. Go to Payout details, where you will securely connect your bank through Plaid.

  3. Select your bank.

  4. Log in with your online banking credentials.

  5. Receive payments in as little as 24 hours.

Please note: You must use the bank account associated with your business. Additionally, connecting a personal bank account will result in failed payments.

 

What should I do if my payout fails?

The most common reasons for a failed payout include:

  • Invalid bank account details

  • The use of a personal bank account instead of a business account

  • An expired card or closed account

To resolve a failed payout, follow these steps:

  1. Review your bank details: Ensure all bank account details are correct and update any incorrect information immediately.

  2. Switch to a business bank account: If you have used a personal bank account, switch to the appropriate business account.

    1. If you previously used a card as a payment method and it recently expired, you will not be able to add a new one. Link a business bank account and be sure to let our support team know so they can reattempt the payout.

  3. Contact support: If you cannot resolve the issue on your own, contact Mothership support for assistance.

By following these steps immediately after getting notified about a failed payout, you can help ensure that your payouts proceed smoothly.