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How Do I Submit a Return in the Carrier App?

Whether it's due to a damaged load, missing equipment, or the location not accepting curbside delivery, the Mothership Carrier App makes it easy to report the issue and schedule a return.

You can create returns easily via chat in the app when you can't unload at a delivery stop.

When should I submit a return?
Submit a return when you arrive at a stop and are unable to unload due to one of the following reasons:

  1. The shipment is damaged

  2. You are missing required crew or equipment

  3. The location won’t accept curbside delivery

How do I submit a return?

  1. Check in at the stop as usual.

  2. Tap “Can’t Unload” and a chat flow will open.

  3. Enter a brief explanation (e.g. “No forklift available at this location”).

  4. Answer all follow-up questions requested in the chat flow.

  5. Review the return summary provided via chat.

  6. Confirm the return details and follow the prompts, and we'll create the return for you, based on the chat details.

 

 

What if I need to return the shipment another day?
You can select the approved return date. Note that overnight storage payouts may apply.

How much do I get paid for a return?
You’ll be paid the same rate as the original delivery for completing the return. Any storage fees will be shown before you submit.

Where can I see my scheduled returns?
Once submitted, the return will appear in your app under “Schedule.”